FitzGerald Law Company FitzGerald Law, Boston Law Firm Customer Satisfaction Survey

Help us Serve You Better

Please take a Moment to Answer these Questions

Please enter in the space labeled “Rating” a number from 1 to 5 that most closely fits your opinion:

(5) Excellent performance; (4) Very good performance; (3) Satisfactory performance; (2) Fair performance; (1) Poor performance

Your Name: (optional)

First Last

Email :*

I. Responsiveness

a. Available and accessible when needed

b. Delivers work product in a timely manner

c. Returns phone calls within a reasonable amount of time

d. Gives my case the attention it requires

e. Overall rating for responsiveness

II. Work Product

a. Possesses in-depth knowledge of legal matter

b. Provides thoughtful and well-reasoned advice

c. Consistently maintains high quality of work

d. Communicates well with me and in a manner which I understand

e. Creative and innovative in formulating solutions

f. Accurately explains the strategy and process I will be involved in and sets my expectations accordingly

g. Overall rating for quality of work product

III. Cost Effectiveness and Billing

a. Accurately estimates cost of service and the time required

b. The bills are timely and easy to understand

c. The bills accurately reflect the quality of service and effort involved in my case

d. Responds to my billing inquiries promptly

e. Overall rating for cost effectiveness and billing

IV. Service/Relationship

a. I am treated as a very important client

b. Demonstrates an interest in me and an understanding of my needs and objectives

c. Exerts effort beyond the minimum required in my case

d. Keeps me informed on legal issues that may affect my case

e. I am comfortable dealing with other people at the firm when my primary contact is not available

f. Keeps me informed on the progress of my case

g. Overall rating for service/relationship

V. Please mark with an X the level of Importance of the following characteristics when choosing an attorney or law firm:

a. Expertise in legal matter

Very Important
Important
Neutral
Not Important

b. Responsiveness/timeliness

Very Important
Important
Neutral
Not Important

c. Excellence in client service

Very Important
Important
Neutral
Not Important

d. Creative problem solving

Very Important
Important
Neutral
Not Important

e. Personal relationship/trust

Very Important
Important
Neutral
Not Important

f. Professional reputation

Very Important
Important
Neutral
Not Important

g. Referral from family/friend

Very Important
Important
Neutral
Not Important

h. Cost of legal representation

Very Important
Important
Neutral
Not Important

VI. How did you hear about us?

Hidden

Internet — which Web site?

Where?

VII. If FitzGerald & Company, LLC could improve one thing, what would this be?

VIII. Please tell us what you liked the most about working with FitzGerald & Company, LLC.

IX. Please tell us what you liked the least about working with FitzGerald & Company, LLC.

X. Please give us any additional suggestions you have so that we may improve our ability to serve you.

XI. Would you recommend us to others?

Yes
No

If not, why?

XII. Have you recommended us to others in the past?

Yes
No

XIII. Please mark an X on the space provided next to the services from our firm which you have used:

Immigration
Personal injury
Criminal Defense
Civil litigation
Other

Which One?

XIV. Please mark with an X next to the legal services that you anticipate needing in the future:

Immigration
Personal injury
Criminal Defense
Civil litigation
Other

Which One?

Thank you for taking the time to fill out Our Customer Satisfaction Survey. Be assured that we will use this information to continue improving our service for the benefit of all our clients.