Our Communication Policy at FitzGerald Law Company, Your Boston Law Firm in Mass.
We understand how important it is for our clients to be informed about the progress of their case and to have their questions and concerns answered in a timely manner. To do this in the most effective manner and to protect the ethical responsibility of client/attorney confidentiality, we have developed the following communication policy and kindly request that follow these guidelines:
- All case-related communication will be solely between any member of FitzGerald Law Company and the client we represent. There are strict ethical rules that limit communication to a non-client. The term “our client” means the person or entity whom we represent in a legal matter, and does not include any family member of our client (i.e. spouse, parent, child, partner…), and it generally will not include an employee of a company that we represent.
- We respond to client telephone messages in the order that they are received as well as by the urgency of the matter. The response to a non-emergency call may take a few business days. We ask that clients leave a detailed message outlining the nature of their question or concern, as this helps us in prioritizing the calls and allows us to respond more efficiently. Messages that only request a return call will be deemed non-priority and will be returned last
- We will send copies of all case- related (i.e. petitions, immigration or court decisions, receipt notices, appointment notices, court dates, requests for evidence, etc.), to our client unless the original document was sent to the client directly by the court or agency.
- We will communicate with our client about their case to keep them informed and we will notify them if we need additional documentation, we have new information regarding their case (i.e. we receive a decision, notice, request for evidence, etc.), or to recommend a change in strategy.
- We ask our clients to gather and provide any documentation requested by our office as quickly as possible as we cannot file applications and make progress on the case with incomplete documentation. Additionally, it is our client’s responsibility to complete any necessary therapy, programs, or actions as well as follow the instructions provided by our attorneys. Failure to comply with these instructions and requirements can have an adverse effect on your case.
- When cases have long wait periods (3-8 years), we will generally communicate every 6-9 months or as required.
- We generally communicate in writing with either a letter or an email, as this creates a written history of the case, and is useful for both parties to keep track of the progress of the case. We communicate via the telephone if the message is of an urgent nature.
- We will only send email communication to the email address provided by the client. If there is an additional email address or if an email changes, that information must be provided to our office.