About Us
| WHAT WE BELIVE |
WORKING WITH YOU |
|
|
Our Report Card
We conducted a customer satisfaction survey from December 2001 to April
2002 and this is how clients who responded, scored us on a scale of 1
to 5:
(5) Excellent performance;
(4) Very good performance;
(3) Satisfactory performance;
(2) Fair performance;
(1) Poor performance
| I. Responsiveness |
Avg. Rating |
| a. Available and accessible when needed |
4.35 |
| b. Delivers work product
in a timely manner |
4.17 |
| c. Returns phone calls
within a reasonable amount of time |
4.14 |
| d. Gives my case the
attention it requires |
4.31 |
| e. Overall rating
for responsiveness |
4.42 |
| II. Work Product |
Avg. Rating |
| a. Possesses in-depth knowledge
of legal matter |
4.52 |
| b. Provides thoughtful and well-reasoned advice |
4.33 |
| c. Consistently maintains high quality of work |
4.29 |
| d. Communicates well with me and in a manner which
I understand |
4.44 |
| e. Creative and innovative
in formulating solutions |
4.23 |
| f. Accurately explains the strategy and process
I will be involved in and sets my expectations
accordingly |
4.38 |
| g. Overall rating for quality of work product |
4.40 |
| III. Cost Effectiveness and Billing |
Avg. Rating |
| a. Accurately estimates
cost of service and the time required |
4.24 |
| b. The bills are timely and easy to understand |
4.27 |
| c. The bills accurately reflect the quality of
service and effort involved in my case |
4.43 |
| d. Responds to my billing inquiries promptly |
4.39 |
| e. Overall rating for cost
effectiveness and billing |
4.47 |
| IV. Service/Relationship |
Avg. Rating |
| a. I am treated as a very
important client |
4.42 |
| b. Demonstrates an interest in me and an understanding
of my needs and objectives |
4.38 |
| c. Exerts effort beyond the minimum required in
my case |
4.15 |
| d. Keeps me informed on legal issues that may
affect my case |
4.02 |
| e. I am comfortable dealing with other people
at the firm when my primary contact is
not available |
4.07 |
| f. Keeps me informed on the progress of my case |
3.98 |
| g. Overall rating for service/relationship |
4.27 |
In addition, 94% of survey respondents, said they would recommend us
to others and 69% have already done so. |
