Boston Immigration Lawyers, Personal Injury and Criminal Attorneys

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Martine: "My experience with FitzGerald & Company has been tremendously rewarding, they've helped me get my green card. Desmond was always very realistic. He would never paint a picture more beautiful, would never say you get something within a month and then take a year.." More

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Issac: "They were there to support me on my case from day one.. always available if you call them.. always there if you have any concerns. Willing to walk with you throught the case.. I have recommended my friends to FitzGerald & Company, because I feel they will be treated the way I was treated and I was very happy.." More

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Alistair: "Came in originally with an H-1 b working visa.. and at one stage I had to apply for an E-1 investor visa which allowed me to start my own company. What I liked most about working with FitzGerald & Company was that the team that I worked with really got to understand my situation.." More

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Ahmed: "I have know Mr. FitzGerald for 9 years.. and he has always been there for me. The staff has been great as well, communicating with me through mail and phone. Billing has never been a problem with Mr. FitzGerald.. and of course He has succeeded and got the job done every time he worked with me.." More

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William: "What I liked most about FitzGerald & Company is that they excel at professionalism.. the way they do their work, the communication with the clients.. When you call the office from the receptionist to the lawyer everything is well arranged.." More

Customer Satisfaction Survey

Help us Serve You Better
Please take a Moment to Answer these Questions

Please enter in the space labeled “Rating” a number from 1 to 5 that most closely fits your opinion:

(5) Excellent performance; (4) Very good performance; (3) Satisfactory performance; (2) Fair performance;
(1) Poor performance

Your Name: (optional)
Email : (optional)

I. Responsiveness Avg. Rating
a. Available and accessible when needed
b. Delivers work product in a timely manner
c. Returns phone calls within a reasonable amount of time
d. Gives my case the attention it requires
e. Overall rating for responsiveness

II. Work Product Avg. Rating
a. Possesses in-depth knowledge of legal matter
b. Provides thoughtful and well-reasoned advice
c. Consistently maintains high quality of work
d. Communicates well with me and in a manner which I understand
e. Creative and innovative in formulating solutions
f. Accurately explains the strategy and process I will be involved in and sets my expectations accordingly
g. Overall rating for quality of work product

III. Cost Effectiveness and Billing Avg. Rating
a. Accurately estimates cost of service and the time required
b. The bills are timely and easy to understand
c. The bills accurately reflect the quality of service and effort involved in my case
d. Responds to my billing inquiries promptly    
e. Overall rating for cost effectiveness and billing

IV. Service/Relationship Avg. Rating
a. I am treated as a very important client
b. Demonstrates an interest in me and an understanding of my needs and objectives
c. Exerts effort beyond the minimum required in my case
d. Keeps me informed on legal issues that may affect my case
e. I am comfortable dealing with other people at the firm when my primary contact is not available
f. Keeps me informed on the progress of my case
g. Overall rating for service/relationship

V. Please mark with an X the level of Importance of the following characteristics when choosing an attorney or law firm:

Characteristic Very Important Important Neutral Not Important
a. Expertise in legal matter
b. Responsiveness/timeliness
c. Excellence in client service
d. Creative problem solving
e. Personal relationship/trust
f. Professional reputation
g. Referral from family/friend
h. Cost of legal representation

VI. How did you hear about us?

Recommendation from family/friend TV commercial
Recommendation from another attorney TV presentation/show
Personal relationship with members of firm Radio
Newspaper advertisement Brochure
Internet — if so, which Web site: Newsletter/email
Other    

VII. If FitzGerald & Company, LLC could improve one thing, what would this be?

VIII. Please tell us what you liked the most about working with FitzGerald & Company, LLC.

IX. Please tell us what you liked the least about working with FitzGerald & Company, LLC.

X. Please give us any additional suggestions you have so that we may improve our ability to serve you.

XI. Would you recommend us to others? Yes No
If not, why?

XII. Have you recommended us to others in the past? Yes No

XIII. Please mark an X on the space provided next to the services from our firm which you have used:

Immigration
Personal injury
Criminal Defense
Civil litigation
Other. If other, which one?

XIV. Please mark with an X next to the legal services that you anticipate needing in the future:

Immigration
Personal injury
Criminal Defense
Civil litigation
Other. If other, which one?
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Note:  By returning this survey to us, you authorize us to print any results and comments from this survey in our Website or other marketing materials.