Martine: "My experience with FitzGerald & Company has been tremendously rewarding, they've helped me get my green card. Desmond was always very realistic. He would never paint a picture more beautiful, would never say you get something within a month and then take a year.." More
Issac: "They were there to support me on my case from day one.. always available if you call them.. always there if you have any concerns. Willing to walk with you throught the case.. I have recommended my friends to FitzGerald & Company, because I feel they will be treated the way I was treated and I was very happy.." More
Alistair: "Came in originally with an H-1 b working visa.. and at one stage I had to apply for an E-1 investor visa which allowed me to start my own company. What I liked most about working with FitzGerald & Company was that the team that I worked with really got to understand my situation.." More
Ahmed: "I have know Mr. FitzGerald for 9 years.. and he has always been there for me. The staff has been great as well, communicating with me through mail and phone. Billing has never been a problem with Mr. FitzGerald.. and of course He has succeeded and got the job done every time he worked with me.." More
William: "What I liked most about FitzGerald & Company is that they excel at professionalism.. the way they do their work, the communication with the clients.. When you call the office from the receptionist to the lawyer everything is well arranged.." More
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(Please read if you are not in the
New England Region.)
Newsletter
- Residency and travel abroad: Avoid losing your residency (Dec. 2011)
- Cancellation of Removal/Deportation, Second Quarter 2011
- Priority Dates Advanced - December 2010
- The "U" Visa, First Quarter 2010
- Conditional Residency Newsletter, Third Quarter 2009
- American Citizenship Newsletter, Second Quarter 2009
- First Quarter 2009 Newsletter (immigration benefits for stepchildren, deportation, waivers, TPS, 245i, criminal charges and immigration)
- Is your Immigration Petition Taking too Long? You may sue the immigration service (USCIS)
- The 2008 U.S Presidential Candidates on National Immigration Reform
- December 2007 Newsletter
- Newsletter Index
Client Ratings
We conducted a customer satisfaction survey from December 2001 to April 2002 and this is how clients who responded scored us on a scale of 1 to 5:
(5) Excellent performance;
(4) Very good performance;
(3) Satisfactory performance;
(2) Fair performance;
(1) Poor performance
| I. Responsiveness | Avg. Rating |
| a. Available and accessible when needed | 4.35 |
| b. Delivers work product in a timely manner | 4.17 |
| c. Returns phone calls within a reasonable amount of time | 4.14 |
| d. Gives my case the attention it requires | 4.31 |
| e. Overall rating for responsiveness | 4.42 |
| II. Work Product | Avg. Rating |
| a. Possesses in-depth knowledge of legal matter | 4.52 |
| b. Provides thoughtful and well-reasoned advice | 4.33 |
| c. Consistently maintains high quality of work | 4.29 |
| d. Communicates well with me and in a manner which I understand | 4.44 |
| e. Creative and innovative in formulating solutions | 4.23 |
| f. Accurately explains the strategy and process I will be involved in and sets my expectations accordingly | 4.38 |
| g. Overall rating for quality of work product | 4.40 |
| III. Cost Effectiveness and Billing | Avg. Rating |
| a. Accurately estimates cost of service and the time required | 4.24 |
| b. The bills are timely and easy to understand | 4.27 |
| c. The bills accurately reflect the quality of service and effort involved in my case | 4.43 |
| d. Responds to my billing inquiries promptly | 4.39 |
| e. Overall rating for cost effectiveness and billing | 4.47 |
| IV. Service/Relationship | Avg. Rating |
| a. I am treated as a very important client | 4.42 |
| b. Demonstrates an interest in me and an understanding of my needs and objectives | 4.38 |
| c. Exerts effort beyond the minimum required in my case | 4.15 |
| d. Keeps me informed on legal issues that may affect my case | 4.02 |
| e. I am comfortable dealing with other people at the firm when my primary contact is not available | 4.07 |
| f. Keeps me informed on the progress of my case | 3.98 |
| g. Overall rating for service/relationship | 4.27 |
In addition, 94% of survey respondents, said they would recommend us to others and 69% have already done so.
