About Us
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WORKING WITH YOU |
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Communication Policy
We communicate with our clients and send them copies of all documentation
relevant to their case, every time we:
- Need additional documentation from our clients
- Have new information regarding their case (i.e. we receive immigration
or court decisions, receipt notices, court dates, requests for additional
documents, etc.), there is a change in strategy, or we are entering
a new phase of the case.
- Submit or file an application, motion, brief, response for request
of documents, etc. with The US Immigration Service, a court, or opposing counsel.
During long immigration wait periods we will communicate approximately
every 3-6 months or as required.
We communicate mostly via written correspondence as this creates a written
history of the case, which is useful for both parties to keep track of
the progress of the case. We communicate via the telephone if the message
is of an urgent nature.
We respond to client telephone messages in the order that they are received
as well as by urgency of the matter. Usually this may take a few days
unless the client leaves a message of an urgent nature. If the message
is an emergency, we'll do everything possible to respond as quickly as
possible on the same day. We highly recommend to our clients to leave
a detailed message outlining the nature of their question or concern,
as this helps us immensely in prioritizing issues and to respond quicker
to their inquiries. |
